Frequently Asked Questions

Tending sends detailed before-and-after photo reports after each visit, visible directly in the Tending app and your email.

Tending’s local specialists are trained and certified. We provide our field crews with detailed cleaning protocols and eco-friendly equipment to ensure the highest standard of care.

Yes. The Tending care team uses exclusively biodegradable, pH-balanced, non-toxic products that are completely safe for marble, granite, and bronze memorials.

Tending is happy to address any issues that you see in the photo report sent after each job, or if you visit the gravesite personally, free of charge. The ongoing warranty is valid while your subscription plan is active. After a one-time cleaning/restoration, the warranty period is 14 days.

Yes. All Tending services are covered by a $2M Occurrence / $2M Aggregate liability insurance policy. This protects you and the memorial against accidental damage or issues that might occur during cleaning or maintenance. Our team also follows cemetery regulations and best-practice safety standards for every service.

Restoration is a one-time deep cleaning and servicing of the stone. It includes cleaning, repairing chips and cracks, sealing joints, and repainting the lettering. Tending’s Ongoing Care subscription keeps the monument clean and protected all year long with scheduled visits every 3 months.

Yes. Tending’s restoration plans cover targeted repairs, including repainting letters and sealing cracks.

Tending will perform an initial on-site inspection and send you photos with a suggested, personalized care plan.

The Tending crew might need to adjust maintenance work based on the weather or time of year to ensure top-notch quality and safety. We'll always let you know beforehand if anything changes in your schedule!

Yes. While the cemetery must be located within the United States, you can order Tending grave care services from anywhere in the world using any international card accepted by Stripe.

Enter its name manually into the Tending platform. We’ll locate it, as long as the cemetery is within the United States. The more details you provide (county, full cemetery name, street address, city, state, plot/section/lot/row, or GPS coordinates), the faster and more accurate our search will be. If you have a link to the cemetery page, a map pin, or a photo of the monument, please include it when placing the order. We will add the exact location to your order so your Tending Care Manager can easily find the grave.

Cemeteries that accept paid maintenance are required to allow licensed contractors. The Tending support team will handle all access permissions and cemetery coordination for you.

Share as much information as possible (name, birth/death dates, etc.). Tending’s dedicated research team uses public databases and mapping tools — including services like BillionGraves, Find a Grave, and MillionGraves — to locate the exact resting place.

Regular Tending care keeps the memory alive and prevents natural damage caused by rain, moss, and pollution. It also helps preserve inscriptions and structure for decades, protecting the monument from costly repairs later.

Ideally, light cleaning should be done several times a year, with a deeper restoration every few years depending on the material and local climate. Tending’s Ongoing Care subscription is the perfect choice to automate this maintenance.

You can, but be careful. Many household cleaners damage stone. The Tending team uses pH-balanced, professional products that are safe for marble, granite, and bronze.
You can gently clean a headstone using a soft cloth or sponge and mild dish soap mixed with water. Avoid using harsh household cleaners, bleach, vinegar, or power washing, as these can permanently damage the stone’s surface or lettering.
For best results and long-term preservation, we recommend leaving cleaning to Tending’s professionally trained field crews, who use stone-safe solutions and techniques tailored to each material type.

Tending’s Restoration service is a one-time deep cleaning that removes years of dirt, restores lettering and color, seals cracks, and revives the original look of the monument. It’s ideal if the stone hasn’t been cleaned for years or has visible damage.

You can pay securely online via Stripe directly through the Tending app or website.

You can cancel your Tending grave care subscription at any time before the next billing cycle. Services continue until the end of the paid period.

Tending will notify you and automatically retry the payment within a few days.

Yes, Tending offers specialized one-time restoration services alongside our ongoing maintenance plans.

Yes, the Tending App is available for iOS and Android devices to help you track visits and view photo reports.

Use the same email to sign in to the Tending App, or contact Tending support if you experience any issues.

Yes, you can message your dedicated Tending Care Manager directly in the app, or use our contact details listed below if you prefer to reach us via email or phone.

Yes, just notify your Tending Care Manager in advance. Our team will do our best to schedule the maintenance for your requested date.

Not yet, but follow Tending on social media — we’ll announce when floral deliveries become available in our service plans.